Shipping

Rush Delivery If you need an order right away, you may opt for overnight shipping. Customer Service will calculate rush delivery charges, and contact you before proccessing your order.

Customer pays all shipping charges on special order drop shipments. Drop shipped items are sent directly from manufacturers. Drop shipped items will normally be shipped within 4 weeks. Customer Service will calculate delivery charges, and contact you before proccessing your order.

Oversized/Overweight Items identified as "oversized/overweight" require additional shipping and handling charges which will be indicated in your shopping cart.

Partial Deliveries: When orders list several items, some of which are not in stock at the time of the order, we will fulfill and charge the portions available including shipping based on order value. Subsequent backordered items will not include additional shipping charge.

Due to escalating fuel surcharges from our freight carriers, we are now forced to pass on a fuel surcharge for all orders.

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Drop Ship Items
Customer pays all shipping charges on special order drop shipments. Furniture and large equipment is shipped to your dock. Additional charges will be applied for lift gate service, inside delivery, or set up. Drop shipped items are sent directly from manufacturers and standard published book rates for UPS & Fedex shipping apply.
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Payment Terms
For your convenience, Hamilton Medical Products accepts Visa, MasterCard and American Express. You may also apply for an open account, and upon credit approval, your order will be shipped "Open Account-Net 30 Days." Invoices will be dated as of the date of shipment. Late charges at the rate of the lower of 1.5% per month or the highest rate permitted by law may be charged on past due accounts. All payments shall be made in United States dollars and may be made by check, wire transfer, Visa, MasterCard or American Express. A $25.00 fee will be assessed for each returned check.

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Controlled Substances
In order to ship controlled substances to you, a copy of your current DEA License must be on file with us.

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Prescription Drugs, Devices and Controlled Drugs
Prescription drugs, devices and controlled drugs can only be sold to registered and fully licensed customers. We must have a copy of the valid state license matching ship to information.
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Returns
Restocking fee of 25% of entire order on all returns. Feel free to contact us at 1-800-200-5833 for any concerns reguarding returns.

Damaged Shipments
All packages should be inspected for shipping damage before accepting delivery. If damage has occurred, customer should note the extent of the damage on the freight bill and call Customer Relations immediately at 1-800-200-5833. Hamilton Medical Products's responsibility for loss or damage ceases when the carrier accepts the products. When notified, Hamilton Medical Products will file a damage claim for the goods shipped, issue credit for the damaged goods, and ship replacement goods. All damage claims must be completed within 5 days of receipt of merchandise.

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Repairs
All instruments and equipment needing repair are returned directly to the manufacturer. Please call Customer Service at 1-800-200-5833 for the phone number of the manufacturer. As a distributor, Hamilton Medical Products, Inc. does not offer a warranty, either expressed or implied, for these products.

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Pricing
All prices are subject to change without prior notice due to unforseen price increases from manufacturers.

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Information provided on this website is not intended to substitute for professional or medical advice. Please read all package information carefully and seek professional advice.